You sent questions, we got answers!

Where on God's green earth are you located? I can't find you anywhere!

We are in the Barringer Foreman Tech Park off Airline Hwy and Barringer Foreman across the street from Kleinpeter Dairy and behind all the retail shops and restaurants in the very back.  It’s hard to miss the sweet smelling plumes of smoke coming from our roaster.

Our address is 14141 Airline Hwy., Bld 4 STE U, Baton Rouge, LA 70817

How long does delivery take?

We typically use USPS 3-day to anywhere in the US for small packages and UPS for our larger wholesale accounts.  UPS can take anywhere from 1-5 days depending on your location.  Typically next day if you are in Louisiana, Southern Mississippi and East Texas.  You’re looking at 4-5 days if you are in Seattle or Alaska and 2-3 days if you are in Chicago or New York. If you are receiving your package USPS, expect it in 3 days or less.

What does delivery cost if I purchase online?

$5.00 regardless of the amount of the purchase.  So take advantage and buy multiple bags at once.

Can we come check out the roastery?

Sure,  Let us know when you want to come by for a personal tour or you can drop in on one of the days that we are open to the public.

Why don't you guys have a dark roast?

Well, that’s a short question with a not so short answer. The short answer is that we like to preserve the intricate flavors that are unique to the coffee and roast in a way to highlight that uniqueness. This way you get the absolute best tasting freshest cup of coffee that you probably have ever had and will be thenceforth converted into our way of thinking about coffee.

Where do you get your beans from?

Our buying philosophy is simple. We believe in quality coffee and have made a commitment to our customers to offer only the best Specialty Coffees that will speak for themselves in the cup. To achieve such a high level of quality, we work closely with actual producers, not just exporters and importers, so that we can build great relationships and great coffees from the start. Our coffees are directly traceable to the farm and mills where they were produced.

In the broadest terms, these coffees should be a representation of a true collaboration, with both parties investing a great deal of time, energy, and ideas to produce something remarkable. Farmers who grow an award-winning cup are artisans and should be regarded as such. This is why we name those coffees in their honor. We believe that the farmers effort is the most crucial factor in quality coffee and those who do the best work should get the best price and individual recognition.

Follow along on our blog as we visit farmers, their families, and their land, and get to know the extraordinary people who tirelessly plant, grow, and harvest your coffee.

What is the best way for me to store my coffee?

Not in the Freezer! You need to store your coffee in an airtight container in a cool dark place.  Preferable in the lower cabinets as the temperature has less fluctuations than other cabinets in the house.  All the things that make your home a pleasant place to be degrade the coffee. Oxygen, Moisture, and light are the enemy!

Can I store my coffee in the Freezer?

I have answered this question probably a million times.  There is so much misinformation out there about coffee.  Storing your coffee in the freezer will ruin it.  The freezer exposes the coffee to condensation and can dehydrate it thereby degrading the flavor.  It’s also important to note that coffee will absorb flavors, so storing your coffee next to the frozen onions will result in a not so delicious $14.00 bag of onion coffee.

How long will your coffee stay fresh?

The coffees that we offer will stay fresh about as long as any other coffee out there.  We suggest purchasing whole bean and leave it in our specially designed bags in a cool dark place, for the longest lasting coffee.  But, I would expect the flavor to begin to begin to degrade after a week or two and then become noticeably different after that.

You don't have roast levels? How am I supposed to know if I am getting a dark roast or not?

Our roasts are designed to celebrate every coffee’s unique nuances: microclimate characteristics, varietal cup qualities, and distinct planting, harvesting and processing practices.

Rigorous quality control and focused roast notation produces roast profiles that we meticulously monitor to produce exceptional consistency and tasting notes. This commitment to detail enables us to identify and celebrate the complexities of each coffee.

We cup every coffee we roast, every time.

P.S. You will never get a dark roast from us unless its intentional and we will certainly have some information about that on the packaging.

Is the date on the side the sell by date?

Our roasted date is written on the right side of the bag along with the initials of the Roaster.  The bags are labeled with the date that the coffee was roasted to help you determine how old the coffee is vs. when we would expect it to not be “drinkable”.  It’s a different way of thinking about freshness that larger coffee companies don’t agree with.  Yeah, we may end up with more “spoilage” because we don’t let coffee sit in retail locations longer than two weeks, but you can be sure that you are drinking a fresh quality coffee at the peak of its flavor, not at the end of its “drinkable” life.

As for the Roaster’s initials, we have that on there so that you can reach one of us directly for tips, commentary. and praise. 🙂

What is the return policy for coffee?

 

We do not accept returns on coffee due to the perishable nature of coffee. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at 225.407.0080 within 2 days of receiving your order. We will do our best to ensure that you are satisfied.

What is the return policy for merchandise (non-coffee items).

We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can only be returned to our Headquarters, they can’t be returned to our café locations. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to info@Cafeciteaux.com (or call us at 225.407.0080). We will contact you with information on how your return will be processed. We will not refund the price of shipping. All returns should be sent to:

Cafeciteaux Coffee Roasters

Attn: Mail Order Return
16851 Jefferson Hwy
Suite 3C
Baton Rouge, LA 70817

International credit card error due to invalid zip code

An invalid zip code error is displayed when attempting to process a payment with a billing address outside the U.S.

If your address is located outside the United States, they may have a postal code (or Province code) that includes characters that do not meet the U.S. 5 digit standard.

In most cases the you are is provided with information by the card issuing entity regarding how to process in the United States when presented with this situation.  Please call your cards issuing entity for more information regarding international transactions.